Everything FixThisFaster does, how it works, and why it matters — from your first report to government accountability.
Multiple ways to report infrastructure issues, designed for speed and accuracy.
One-screen flow: pick a category, GPS auto-detects your location, snap a photo, select hazard level, submit. Designed for people who don't have time for forms.
Full wizard: category selection, interactive map with draggable pin, photos/videos, adaptive severity assessment, review screen. For when you want to be thorough.
Say "Report pothole" or "Fix this" to start a report hands-free. Uses native speech recognition — no internet required for the voice trigger.
Fully conversational reporting for visually impaired users or hands-free situations. The app talks you through every step, listens to your responses, and submits without ever touching the screen.
Location auto-detected with high-accuracy GPS. Step 2 of the report shows an interactive map where you can drag the pin to the exact spot. Reverse geocoding fills in the address.
After you take a photo, AI (Claude Vision) automatically identifies the issue type, estimates severity, detects dimensions, and describes the damage. Auto-fills the report form with its suggestions.
Category-specific guidance overlaid on the camera: "Place a shoe next to it for scale. Photograph from 3 feet away. Include surrounding road surface." AI then scores photo quality.
Accelerometer monitors for road impacts while driving. Uses rolling-window analysis to filter false positives (speed bumps, railroad crossings). Asks "Was that a pothole?" before creating a report.
No account required. Report without signing in. Your identity is never attached to anonymous reports — not even in our database.
No signal? Reports queue locally and auto-submit when you reconnect. Works on subways, in rural areas, anywhere. Nothing is lost.
Potholes, streetlights, sidewalks, signage, drainage, graffiti, road debris, guardrails, crosswalks, traffic signals, needed traffic lights, water mains, sewers, bridges, fallen trees, snow/ice, accessibility issues, bike lanes, abandoned vehicles, illegal dumping, parking meters, parks/playgrounds, utility poles, and "other."
Each category shows only relevant severity dimensions. Potholes get size + hazard. Streetlights get urgency + hazard. Graffiti gets condition only. No irrelevant questions.
Crowdsourced verification turns individual reports into undeniable community evidence.
When 3 unique people report the same issue (same category within 50 meters), it's marked "community-verified." This filters noise and confirms real problems.
When a dangerous hazard is reported, nearby users get a push: "Can you verify? Pothole 200m from you." If they're heading that way, one tap and a photo confirms it — often within minutes.
Upvote = "this matters." Confirm = "I've seen this too." Both boost the report's priority. Both are tracked independently.
If you're about to report something that already has 8 reports, the app shows you the existing cluster and asks "Add yours to this?" Saves time, boosts count faster.
Create named campaigns: "Fix Elm Street." Set a goal, track progress, share on social media. Turn scattered complaints into organized collective action with momentum.
Automatic, professional, documented communication with the right government authority.
GPS boundary mapping + Census data identifies whether your report goes to the city, county, or state. 42 authorities pre-configured across MA, RI, and NH.
When a cluster hits 10 reports over 30 days, a professional report is auto-emailed to the responsible authority with location, photos, community impact, and fiscal projections.
For cities with Open311 or SeeClickFix APIs (Boston, Cambridge, hundreds more), reports submit directly into their ticketing system. No email — real tickets with tracking numbers.
For API-connected cities, FixThisFaster pulls status updates back. When the city marks it "in progress" or "resolved" in their system, your app updates automatically.
Reports rated "extremely dangerous" or "critical urgency" skip the normal threshold. They're flagged immediately and prioritized for escalation.
Tools that create real consequences for ignoring infrastructure problems.
Auto-generates formal notices citing your state's specific statute (MA: M.G.L. c. 84 § 15, RI: R.I. Gen. Laws § 24-5-14, NH: RSA 231:90-92). Tracks statutory deadlines. Shareable.
One tap generates a complete evidence bundle: timestamped GPS data, photos, report timeline, authority notification proof, community verification count. Share directly with your insurance company.
Shows authorities the math: "Fix this for $75 now, or face $12,000 in liability in 12 months." Includes deterioration curves, claim probability, and expected liability costs by category.
Public timer from the moment an authority is notified. Miss the deadline? Auto-notification to everyone who reported it. Milestones at 30, 60, and 90 days overdue.
Tracks repair quality by analyzing re-reports at resolved locations. If a pothole was "fixed" and reopens in 3 months, the contractor's failure rate is recorded and published.
After a fix, nearby users photograph the result. AI grades it: Excellent, Good, Adequate, Poor, Failed. "Poor" or "Failed" reopens the report automatically.
When the same spot is photographed over weeks/months, the app builds a visual timeline of neglect. Shareable proof that an issue worsened while being ignored.
Record a 15-second video about how the issue affects you. Attached to escalation emails because a face and a voice are harder to ignore than a spreadsheet.
Public data that drives accountability and informs decisions.
Every city gets a live A+ to F grade based on report density, fix rate, response time, severity distribution, and repair recurrence. Public, shareable, updated in real-time.
Comparative rankings between neighboring cities. "Your city: D+. Next town: B+." Competitive pressure between municipalities is the most powerful force for improvement.
Maps reports to political districts using Census Bureau data. See which representatives' areas have the most unresolved issues. Free, no API key needed.
Connects to municipal open data portals. "Your city allocated $4.2M for roads. $1.8M spent. 340 issues remain." Follow the money.
Analyzes historical patterns, seasonal trends, and severity curves to predict where damage will occur. Generates pre-deployment reports so cities can fix proactively instead of reactively.
Per-street condition grades with recurrence rates, seasonal patterns, and projected repair timelines. "Elm Street has a 78% probability of needing major repair within 12 months."
CSV data exports, authority performance reports, alert subscriptions. Give journalists the tools to cover infrastructure stories with real data.
Every report shows an estimated repair cost. Aggregated per city. "Your city has $2.3M in deferred maintenance." Based on FHWA and ASCE data.
Incentives that keep communities engaged over the long haul.
Report something every day, build your streak. 7-day streak = 50 bonus points. 30-day streak = 200 points. Streaks show on your profile and the leaderboard.
10 points per report, 15 with photo, 25 when your report gets resolved, 5 per streak day. Earn badges for milestones: first report, 10th report, 50th, first resolution, and more.
Global, state, and city rankings. See who's making the biggest impact. Top contributors are featured in weekly community updates.
Real-time activity near you: new reports, resolutions, milestones, campaigns. See your community in action.
Local businesses sponsor rewards: "Report 10 issues, get a free coffee." Points redeem for real rewards. Business gets exposure, user gets rewarded, community wins.
Every Sunday: how many reports in your area, how many resolved, which authorities responded. Stay informed without opening the app.
The app learns your patterns and surfaces the right information at the right time.
Tracks your frequent locations (commute, neighborhood). When a pothole appears on your route: "The pothole on your morning commute needs 2 more reports for escalation."
Approaching a known hazard? Vibrate + notification: "Caution: large pothole 200 feet ahead on your right." Passive safety from community data.
Not spam — context. "Your report was acknowledged." "3 more reports needed for escalation." "The city missed their deadline." Quiet hours respected.
Point your camera at the road. See floating markers showing nearby reports — color-coded by severity, showing distance and category. Tap any marker for details.
Cache map tiles for your area so the map works without cell service. Download from Profile → Offline Maps. Configurable zoom levels.
Built for everyone, not just tech-savvy English speakers.
English, Spanish, Portuguese, Chinese, and Haitian Creole — the top languages spoken in MA, RI, and NH. Auto-detects device language. Switch anytime in settings.
Every button, every label, every interaction has proper accessibility roles and labels. Tested with VoiceOver and TalkBack.
Complete voice-driven reporting flow: the app speaks to you, you speak back. Category, severity, photo, description, submission — zero screen touches required.
Respects your device's accessibility text size settings. Everything scales properly — no truncated text, no broken layouts.
Enhanced contrast color palette for users with low vision. Larger touch targets. Reduce-motion support.